Turkish Airlines will install 80 self-service check-in kiosks from SITA in three of Turkey’s busiest airports to enhance customer service for its 38 million annual passengers. With the new kiosks, SITA reaches a landmark 2,000 S3 Airport Connect kiosks delivered worldwide.
Mehmet Buyukkaytan, senior vice president, ground handling operations, Turkish Airlines, said, “Turkish Airlines is growing at double-digit rates, while maintaining its strong reputation on service quality. SITA’s kiosks shorten aircraft turnaround time and help us optimise our resources. Most importantly, they support increasing passenger satisfaction by reducing queues and offering more flexibility to the passengers on their travel experiences.”
To celebrate the 2,000th S3 kiosk deployed globally, SITA has presented Turkish Airlines with a black kiosk specially-branded with the airline’s logo and a floor decal reading ‘2000thSITA S3 kiosk.’ The special kiosk is located at Turkish Airlines’ headquarters in Istanbul.
Hani El-Assaad, president, Middle East, India and Africa, SITA, said, “Turkish Airlines has a long history with our self-service technology, so it’s very rewarding for us to celebrate our 2,000th S3 kiosk together. The new kiosks will help the airline process more passengers more efficiently, especially during peak travel times. In fact, our studies have shown that the kiosks can help increase passenger processing speed by as much as 25 per cent.”