ETW Staff– Mumbai
Travelport has launched an upgraded version of its Travelport Mobile Agent tool introducing a range of new features and functionality for its agency users. The mobile app which was developed in partnership with TTS, an active member of the Travelport Developer Network, allows travel agents to make bookings for their customers from handheld devices. It was first launched in 2011 and now has over 41.5k installations globally.
Chris Zando, vice president of partnerships and alliances, Travelport commented, “We continue to listen and act on the feedback received from our agent network, and redefine the offerings we provide helping them to deliver exceptional service to their customers. This further enhances the role, Travelport now uniquely plays in the global travel distribution chain.”
Version 3.0 of Travelport Mobile Agent includes new features which were implemented as a result of user feedback and are all designed to enable agents to provide superior customer service. The new version enhancements include:
Improved user-friendly interface and graphics delivering easier navigation and faster information access, improving user productivity,
Enhanced content with improved data allowing users to access more detailed information about particular responses displayed on the screen,
Faster travel platform response to command entries,
Customisable quick keys, PKeys, history and passenger name record (PNR) are stored in the cloud, allowing the information to be synchronised and available on multiple devices,
Integration with Travelport’s, Travelport ViewTrip itinerary tool, providing instant access to the itinerary and,
Newsfeed with relevant travel articles.