Let’s travel together.

SriLankan Airlines migrates to Amadeus Altéa Suite

Read Article

ETW Staff- Mumbai

Amadeus, technology partner for the global travel industry and SriLankan Airlines, the national carrier of Sri Lanka, has migrated to Amadeus Altéa Suite. Together with sister airline Mihin Lanka, Sri Lankan Airlines becomes the first airline group in the Indian subcontinent to adopt Amadeus’s passenger service system.

The first phase of SriLankan Airline’s migration, covering the airline’s mission-critical reservations, inventory and ticketing was completed in December 2013. The final stage of implementation to the Altéa departure control system is planned for completion by mid-2014.

Kapila Chandrasena, chief executive officer, SriLankan Airlines, said, “The Amadeus Altéa implementation is a critical achievement for us and we are pleased with how it has been carried out. The synergy and collaboration between the SriLankan Airlines’ and Amadeus teams delivered a truly seamless transition.”

“With our upcoming entry to the oneworld global alliance and our continued investment in new aircraft and expansion of our network, having trusted and reliable technology is key for our future success,” added Chandrasena.

Completed in less than 12 months, the migration is one of the fastest and smoothest to date for Amadeus, with over 250,000 Passenger Name Records (PNRs) and 960,000 eTickets migrated onto the Amadeus system.

Amadeus is currently the leading IT provider for the oneworld alliance members, with more than half of the members of oneworld adopting the Amadeus Altéa suite. Amadeus’s technology will ensure that SriLankan Airlines is fully compliant and prepared for its entry into oneworld, which is scheduled to take place in the first half of 2014.

Hazem Hussein, executive vice president, Airline Commercial, Amadeus Asia Pacific, said, “SriLankan Airlines is an ambitious carrier and we are proud to be its chosen technology partner. The booming Asian travel sector presents many opportunities for airlines in the region, but also a number of challenges, as travellers become increasingly discerning and demanding. We share SriLankan Airlines’ commitment to put the passenger first, and look forward to working closely with them to deliver technology solutions that meet their needs today and for the future.”

Rakesh Bansal, CEO, Amadeus India added, “We are extremely delighted with the successful migration of SriLankan Airlines on the Amadeus Altéa Suite. Our advanced technology solutions continue to enable our partners to remain at the forefront of change and enable innovation in an increasingly competitive market. The solution aims to deliver a seamless travel experience with faster check-in processes, enhanced booking capabilities and greater levels of automation to SriLankan Airlines passengers.”