ETW Staff– Mumbai
mTrip has announced the launch of a new mobile solution for tour operators. mTrip’s latest offering targets modern day needs of tour operators by improving customer satisfaction, visibility and relationships with their customers.
Replacing the traditional printout sent to a customer, tour operators can offer their customers a 100 per cent offline, branded mobile application for iPhone or Android that includes all of their trip details, travel guides and advanced guidance features.
Customers will be greeted with a complete trip overview consisting of detailed trip information including their transportation and accommodation details, travel documents such as vouchers, full destination guide for each stop and other important information to support them on their journey and improve their travel experience. The travel guides cover thousands of destinations and provides customers with offline maps and directions as well as a daily itinerary provided by the tour operator or automatically generated using mTrip’s Trip Genius. The Trip Genius uses a complex algorithm that automatically generates trip itineraries based on customer’s travel preferences and information about each place such as popularity, opening hours, and location.
Opened an average of eight to 10 times a day during their trip, the customised application acts as a private tour guide and brings the spotlight to the tour operator. It also allows tour operators to expand their brand’s awareness through several marketing features. Among them, the trip journal lets users share their travel experience on the tour operator’s website and share pictures and check-ins on Facebook.