ETW STAFF – Mumbai
Mumbai International Airport Pvt Ltd (MIAL), managed by GVK-led consortium, that operates the Chhatrapati Shivaji International Airport (CSIA) in Mumbai announced the award of the food and beverage concessions to both Lite Bite Food and Devyani International Limited to operate at the all new Terminal 2 at CSIA.
Package 1 comprising a total of 21 outlets which includes the International Security Hold Area (SHA) Food-court along with the domestic SHA departure non-food court outlets was awarded to Lite Bite Foods. Package 2 comprising a total of 23 outlets which includes the Domestic SHA Food court along with the International SHA non-food court outlets was awarded to Devyani. Meanwhile, Package 3 comprising a total of nine outlets located pre– SHA and at arrivals (primarily catering to meeters and greeters) was awarded to Lite Bite. Each package has been awarded for a period of 11years.
With a total area of around 4600 sq metres, the F&B brand mix at T2 is described as “a fusion of Indian and world cuisine in a wide range of food options to cater to every palate”. Moreover with the extensive planning and customer research carried out by MIAL, the assortment promises to be exceptionally creative and engaging with national and international brands being introduced for the first time at any Indian airport. This will include a mix of both gourmet and fine dining options.
Announcing the award of the contract, Rajeev Jain, CEO, MIAL said “Our primary consideration in awarding the contract has been to provide passengers with a food and beverage experience of a breadth and high quality standard that we believe will create a new benchmark for dining at any international airport in India. This is in line with our vision to provide best-in-class services and both Lite Bite and Devyani have proposed strong marketing and innovative strategies in order to meet passengers’ expectations and deliver a unique and exciting offering to future passengers of the new T2.”
MIAL is committed to providing the highest-quality commercial environment, offer and service at T2. The customer service offering at the new terminal is designed to give passengers a world-class experience. Accordingly aspects such as technology enabled applications, charging points, delivery to gates have been meticulously planned to ensure personalised service while tasting and promotional programmes promise to tickle passengers’ palates.