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IRCTC to develop new consumer-friendly website

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Akshay KumarMumbai

The Indian Railway Catering and Tourism Corporation (IRCTC), a subsidiary of the Indian Railways that handles the catering, tourism and online ticketing operations, is planning to launch a new website, which would be operational by the last week of April 2014. This website would be easily accessible and more user-friendly.

Speaking exclusively to Express TravelWorld, Pradip Kundu, joint general manager, public relations, IRCTC, said, “We are launching a new website which would be more user-friendly. The capacity of the website would be increased drastically, from 2000 tickets per minute to more than 7000 tickets per minute.”

In September 2013, according to a PTI report, the National Consumer Disputes Redressal Commission (NCDRC) had directed IRCTC to make its website more consumer-friendly, observing that it was “inaccessible” most of the time and needed “drastic improvement”. This new development is a positive step towards improving the efficiency of the IRCTC website.

Also, IRCTC has plans to start new budget category hotels in the country. This plan is still at a nascent stage as IRCTC has proposed this new venture to the state governments and is awaiting their replies. Kundu said, “We are planning to start new budget hotels, but still there are no concrete talks. We have already spoken to the state governments, and are waiting for their response.” These hotels would be opened in close proximity to the railway stations.

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