Amadeus has launched a schedule recovery solution for airlines. Designed to minimise disruptions to operations caused by external events such as bad weather or air traffic control congestion, Amadeus Schedule Recovery serves as a recommendation engine using data analytics to help quickly and efficiently identify the most critical issues. The solution helps airlines make rapid choices such as whether to delay or cancel flights, swap aircraft, or reassign landing slots. The launch customer of the solution is Qantas.
Paul Fraser, head- operations, Qantas said, “At Qantas, we take the impact of disruptions on our customers very seriously. The Amadeus solution helps reduce the number of and length of delays, whether due to excessive traffic, operational delays, or weather conditions, leading to an overall improved experience for travellers. Amadeus has developed a product that improves our efficiency and speed to ensure any delays to our services are minimised.”
Schedule Recovery supports any airline where the size and organisational complexity of its operations, and the need to act quickly, makes it difficult for manual decision-making to take in the full operational and customer picture. It does not require an airline to use any other Amadeus solution, and can be integrated with any passenger service system. The solution is divided into three modules: Airport Resource Tracker, Schedule Manager and Schedule Optimiser.
Airport Resource Tracker, the first module, which has just been launched, provides unique capabilities to airlines at a time when growing air traffic is placing ever-increasing demands on airports and airspace capacity. The module enables airlines to interact more efficiently with air traffic control so that the best possible use can be made of available airport arrival and departure slots.
Check-in facilities, airport gates and luggage belts are other examples of airport capacity constraints, where poor operations control decisions could result in disruption to the passenger experience. Airport Resource Tracker allows these to be factored into airline decision-making to ensure a smooth journey.
Pascal Clement, head- travel intelligence, Amadeus said, “In today’s business, providing an excellent customer experience is essential to maintaining loyalty. One of the biggest pain points for travellers has been how airlines manage disruptions. Schedule Recovery has been designed to help airlines make quicker and more informed decisions about how to handle disruptions, regardless of their cause. From a business perspective, operations control decisions are often difficult to measure and are kept in silos. Schedule Recovery drives a more integrated view of operations and ensures airlines can assess all aspects of the costs associated with any operations control decisions.”
The solution, which uses real-time business intelligence and very rich visualisation, can be readily adapted to the unique priorities of each airline as well as to their changing business needs.